![]() ![]() ![]() If the game is eligible for a self-service refund, please click the “Refund” button to start the refund process.įor purchases marked “refundable” or if you have questions about the refund process, y ou can request a refund by clicking “Contact Us” on our Epic Games Store and Launcher help page and submitting a refund request. Sign into your account on our website, click the Account dropdown on the top right of the store, go to the Transactions tab and click the game title. How can I request a refund?įor purchases marked “self-refundable”, you can refund the item online by yourself. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy. You will not be eligible for refunds for games or products from which you have been banned or for which you have otherwise violated the terms of service. Products that include virtual currency or other consumables and products or games that are marked as “non-refundable” are not eligible for refund. However, you must have less than 2 hours of runtime on record. Games and products are eligible for refund within 14 days of purchase if they are marked as “refundable” or “self-refundable”. If the game is eligible for a self-service refund, please click the “Refund” button to start the refund process. Epic cannot provide refunds for purchases made outside of the Epic Games Store.įor purchases marked “self-refundable”, you can refund the item online by yourself. Also, most in-app purchases are non-refundable. Products that include virtual currency or other consumables are marked “non-refundable” and are not eligible for refund. If a game or product is marked as "non-refundable", then it is not eligible for a refund. Games and products you purchase through the Epic Games Store are generally eligible for a refund. What types of products can I return for a refund? Below you’ll find all the info on what you can refund, when you can refund, and how to begin the process. If you’ve recently made a purchase through the Epic Games Store and want a refund, you’re in the right place. "Players should know upfront what they are paying for when they make in-game purchases." Fortnite: STW now offers "X-ray Llamas" which show the contents of the box before purchase.Don’t like what you bought? Read on for how to return your purchase for a refund. "We stopped offering random item loot boxes like Fortnite Loot Llamas and Rocket League Crates because we realized that some players were repeatedly disappointed by not receiving the random items they hoped for," Epic's Tim Sweeney said in a statement. ![]() The free V-bucks also don't scale with the original purchases, meaning players who bought one loot box and players who bought 100 loot boxes will both get the same reward of 1000 V-Bucks. ![]() Notably, Fortnite's wildly popular Battle Royale mode has never contained random loot boxes, meaning this settlement will only apply for players who have dabbled in the premium "Save The World" mode. No action needed, if you purchased this item you should see the V-Bucks in your account over the next few days - Fortnite February 22, 2021 We're dropping 1000 V-Bucks into the accounts of all players globally who bought a random item Loot Llama in STW before we stopped offering them. ![]()
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